We are confident you’ll love Dr. Noze Best products and will find that they help your baby breathe better. We also know that babies take time to adapt to new products, so if you’re child doesn’t immediately like a Dr. Noze Best product, we recommend trying it multiple times for a few minutes over multiple days to see if your baby adjusts to it. If you have questions about your products, do not hesitate to contact us at hello@drnozebest.com.

Returns Policy

If for any reason you decide a Dr. Noze Best product is not right for your child, you may return it at any time within 30 days of receipt for a full refund. To be eligible for a return, your item must be in the same condition that you received it.

To initiate a return, please visit our Returns Portal. You will need your order number to complete your refund request. If your return is accepted, you will receive a return shipping label, as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted. 

Once your item is received and inspected, your return will be processed, and a refund or replacement will be issued within 7 - 14 business days.

Please note that return shipment for your order will be free of charge, but original order shipping costs (i.e. express shipping) will not be refunded.

Please feel free to contact us with any questions you have at hello@drnozebest.com.

Warranty 

Dr. Noze Best offers a 6-month limited warranty on our products. If your Dr. Noze Best product appears to be defective or malfunctioning, even if outside of the warranty window, please reach out to our team at hello@drnozebest.com so we can help make things right. Customer satisfaction is our top priority.  

For this warranty to be valid, you must purchase the Dr. Noze Best product from an authorized retailer and provide a valid proof of purchase. If you purchased the Dr. Noze Best product from an unauthorized retailer (or if the original factory serial number has been removed or altered), this warranty will be void and your product will not be eligible for a refund.

This warranty does not cover damage caused by (a) failure to follow Dr. Noze Best’s instructions or warnings when using or storing the product; (b) misuse or accident, or otherwise, including in cases of third-party actions and force majeure; or (c) normal wear and tear, damage from misuse, abuse, improper storage and handling, accident, self-repair, third party repair, faulty or leaking batteries, or alterations.

In no event shall Dr. Noze Best be liable for incidental or consequential damages. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.)

This warranty is in lieu of all other warranties, expressed or implied, and is the sole remedy with respect to product defects. This warranty gives specific legal rights, and you may also have other rights which vary from state to state.

If you believe your Dr. Noze Best product t isn’t functioning properly, please Contact Us.