Frequently Asked Questions

Wash with warm soapy water or put into the dishwasher.

The tubing and nozepiece are both dishwasher safe.

We recommend cleaning after each use to prevent germ spread. The nozepiece should be replaced or cleaned when using on multiple children. The tubing can be cleaned less frequently as long as there is no liquid inside.

A reduction in suction may be due to saline or mucus dripping into the device. It is important to ensure the filter is properly in the nozepiece to prevent dripping into the tube and beyond (this may be more common with severe congestion). You can also help prevent this by removing and cleaning the tubing after use.

The On the Go is meant to have less suction compared to the NozeBot. It is smaller and runs on AA batteries, rather than rechargeable. The On the Go is meant for regular mild congestion, and the NozeBot is intended for regular and severe congestion.

Please make sure you are allowing the device to charge fully before using it. If you are still experiencing issues, please reach out to hello@drnozebest.com and our support team will help troubleshoot.

Yes, the standard nozepiece can be used on anyone. If you are noticing a difficult time with the nozepiece sealing around the nostril, the newborn nozepiece may be beneficial for the littlest noses.

Use as frequently as needed to help clear congestion.

This device is safe for all ages. It is most effective for children who do not yet know how to properly blow their noses.

The NozeBot will emit a vibration/buzzing when turned on. If it is too loud for your child, move the device further away as the long tubing allows, or put a blanket over the machine to move the noise away from the baby’s face.

The tubing and nozepieces are reusable, however we recommend replacing them every few months to maintain the cleanliness.

Filters should be changed when wet mucus has touched the filter.

Avoid getting any fluids in the tubing and machine. If fluids do go through the machine, it will come out through a drain in the bottom. Wipe off the machine, then put it on a towel and turn it on.  It will turn off on its own after 3 minutes. This will help flush any fluid out of it. Repeat as needed.

Register your device HERE for a free 6 month warranty: https://drnozebest.com/pages/returns-warranty

We strive to ensure you are satisfied with your purchase, but if that is not the case, please see the following details regarding our return policy:

We accept returns within 30 calendar days from the order delivery date. To receive a full refund, items must meet the following conditions:

Product must be unused and repacked appropriately with all accessory parts and documentation in original packaging

Product must be purchased directly from Dr. Noze Best

The tank should be hand-washed. Simply remove it, pour out any excess water, rinse, and wipe with a towel. Refill with water and you’re good to go!

Hand-wash once a week to prevent build up. Make sure to wipe down the mist reservoir. If you are not using the humidifier for 1 week or longer, do not leave water inside the tank. Instead, clean, dry, and store the humidifier.

Depending on the humidity levels, the BreatheEZ can run for 70 hours. You’ll want to refill the tank roughly once or twice a week.

We recommend using purified or filtered water. This will prevent any impact on the performance of the humidifier sensors and is better for the environment.

A white noise/misting noise is normal. A rattling, creaking, mechanical, etc. noise is not.

If it’s leaking, we recommend removing the tank and fully dry the bottom of the tank and inside of the humidifier. Then reinstall the tank and make sure it’s fully seated.

Check the display to see the current humidity levels. If it is over 60 then the room is over the optimal humidity level. The machine will not run until more humidity needs to be added.

If the monitor is in a different place as the humidifier, this is normal. The BreatheEZ humidifier monitors the humidity levels in microclimate

You should place the humidifier within 6 feet of the crib or bed for optimal performance. The mist should be spraying towards the bed.

No, you should not use any essential oils or other additives to the water. Essential oils have potential side effects including increased mucus production.

This humidifier is effective in any sized room. It is designed to create a microclimate around the baby/person so the humidity will be focused to one area.

No, the display automatically turns off to ensure a dark, distraction free environment.

There are no filters used in our humidifier.

The optimal humidity level is between 50-60

Register your device HERE for a free 6 month warranty: https://drnozebest.com/pages/returns-warranty

We strive to ensure you are satisfied with your purchase, but if that is not the case, please see the following details regarding our return policy:

We accept returns within 30 calendar days from the order delivery date

To receive a full refund, items must meet the following conditions:

Product must be unused and repacked appropriately with all accessory parts and documentation in original packaging.

Product must be purchased directly from Dr. Noze Best