Frequently Asked Questions
How quickly will my order be delivered?
Your ordered will be shipped via UPS Ground. You can check the delivery estimate using this link.
For what age group is the NozeBot® intended?
The device is designed to be used on infants and toddlers 0-36 months (0-3 years) old.
Which level of suction should I use?
The NozeBot has three settings: low, medium, and high. All three are safe to use on your child. We recommend starting with the lowest setting to gauge success—use higher settings based on your judgment and the thickness of mucus. Remember, you’re the boss! And feel free to try it out on yourself.
What is the purpose of the filter?
The filter helps to prevent mucus from getting sucked into the tubing and/or pump. (Thank goodness you’re not using your own mouth suction, right?)
Can I clean the nosepiece in the dishwasher?
Yes, the nosepiece is dishwasher safe on the top rack. The filters are disposable.
Do I need to clean the tube?
We recommend soaking the tube in warm, soapy water and/or washing it in the dishwasher (top rack only).
Can the nosepiece be removed from the tubing or is it permanently connected?
The nosepiece can be removed and disassembled to be cleaned, stored, etc.
Are there multiple sizes of the nosepiece?
No, one size will fit all age ranges.
How heavy is the NozeBot®?
The NozeBot weighs about 19 ounces (1.1 lbs).
What size is the NozeBot®?
The housing is 4.8” x 3.7” x 2.4”. The nosepiece is 3.4” x 2.2” x 0.9”. It is small enough to fit in a diaper bag for on-the-go use!
Is the NozeBot® BPA free?
The tubing and nosepiece are BPA free.
How long does the NozeBot® take to charge?
The NozeBot takes approximately 8 hours to fully charge.
How long will the NozeBot® last when charged?
The device has a total run time of approximately 2 hours.
What does the yellow light mean?
The battery is low.
What does the red light mean?
The battery needs to be charged.
How do I know the NozeBot® is charging?
The green light(s) will flash throughout the charging cycle. When all three lights are solid green, the NozeBot is fully charged.
How do I know the NozeBot® is done charging?
The NozeBot is done charging when all three lights are solid green.
Is the NozeBot® HSA/FSA eligible?
Yes! Use those dollars!